Avis.com Rental Agreement

So that we can offer you the best possible service, please be prepared to provide the full details of your rental to our after-sales service staff: at avis Budget group, we hope that you will have a pleasant and stress-free rental experience with each rental with us. We welcome your feedback, positive or not, because we have the opportunity to pay tribute to our best people for their work or to know how to better serve you next time. Please note that rentals on sites that are not or are not managed by Budget Group reviews (e.g. B independently managed licensees or international sites) may require additional time to react and resolve this situation. If you were not satisfied with your rental at Avis, Budget or Budget Truck, please give us the opportunity to address the situation and keep your belongings. The fastest and most effective way to solve a problem is to draw the attention of one of our employees to the rental site when you pick up or return your vehicle. If for some reason you cannot resolve the issue on the rental site, contact our after-sales service center in the next step. While we recommend email or phone as the fastest way to resolve your case, default mail is acceptable, but please allow our representatives more time to receive your letter and check the details surrounding your rental. Please be sure to include the following information in your correspondence: If you have been in contact with the after-sales service, but you are not satisfied with the solution offered or the quality of service you have received from one of our after-sales service agents, you can escalate your request to a member of the after-sales service management by asking to speak to a superior… If you have already been in contact with the after-sales service and have tried to resolve your case and are still unhappy with the handling of your case or the proposed solution, below you will find a link to a form that escalates your after-sales service request to the President`s office, where your case will be reopened for review at the management level. . .

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